FAQs
Welcome to the CharmedByNya FAQ page! Here, you'll find answers to some of the most common questions we receive. If you have any other questions, feel free to reach out to us at charmedbynya1@gmail.com, and we'll be happy to assist you.
1. What types of jewelry do you offer?
At CharmedByNya, we offer a wide range of jewelry, including bracelets, necklaces, earrings, rings, and pendants. Our pieces are designed to cater to diverse styles, from minimalistic elegance to bold statement designs.
2. How can I place an order?
Placing an order is simple! Browse our collection on our website, add your desired pieces to the cart, and proceed to checkout. You'll be able to enter your shipping details, choose your payment method, and confirm your order.
3. Do you offer customization or personalized jewelry?
Yes! We offer personalized jewelry options. If you'd like to add a custom engraving or request a unique design, please reach out to us at charmedbynya1@gmail.com, and we’ll help bring your vision to life.
4. What materials are used in your jewelry?
We use high-quality materials such as stainless steel, sterling silver, gold-plated accents, and natural gemstones to create jewelry that is both beautiful and durable. Each piece is designed with attention to detail to ensure longevity.
5. How long will it take for my order to arrive?
Orders typically ship within 1-3 business days. Delivery times vary based on your location, but most orders arrive within 5-10 business days. You will receive a tracking number once your order is shipped, so you can keep an eye on its progress.
6. Do you offer free shipping?
We offer free standard shipping on all orders within the [Your Country] over a certain amount. For orders below this threshold, a small shipping fee will apply. Check our Shipping Policy for detailed information on rates and shipping times.
7. Can I return or exchange an item?
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a 30-day return policy. Items must be in their original condition and packaging to be eligible for a return or exchange. Please refer to our Return & Exchange Policy for more details.
8. How do I care for my jewelry?
To keep your jewelry looking its best, avoid direct contact with harsh chemicals, perfumes, or water. Store your pieces in a dry, cool place when not in use. For metal jewelry, gently polish with a soft cloth to maintain its shine. For gemstones, avoid scratching or dropping to preserve their beauty.
9. Is my payment secure?
Absolutely! We use secure payment gateways to process all transactions. Your payment information is encrypted and protected, so you can shop with confidence. We accept various payment methods, including credit cards, PayPal, and other secure payment options.
10. Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on your location. Please refer to our Shipping Policy for more details.
If you have any other questions or need further assistance, don’t hesitate to contact us at charmedbynya1@gmail.com. We're here to help and ensure you have a smooth and enjoyable shopping experience!